1.Is it necessary to have an account to shop on denisanddi.com?
Yes. One needs to register and shop on denisanddi.com.
3. How do I know my order has been confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Denisanddi.com confirming the order placement. You would be provided with the order number, details of the order, and the amount you have paid. You will also receive an SMS confirming the same.
5. How do I check the current status of my orders?
My Account would provide you with complete information about your order including the status. In ‘My Account, you could click on ‘My Orders’ to get the complete details of your order.
7.What is the estimated delivery time?
The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through a courier agency, you will be notified at the time of providing your address. The Courier agency will take 3 to 5 business days for delivery. You could enter your pin code on the product view page to know the exact estimated time of delivery.
9. What are the shipping charges?
Denisanddi.com offers free shipping within India on all products purchased on its website.
11. How does the delivery process work?
Denisanddi.com uses reputed logistics to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick up the product from us and deliver it to you
13. How can I track the delivery of my order?
Once your order is placed, Denisanddi.com assigns your order to one of our courier partners. An SMS would be sent to your registered phone number with the details of the courier partner along with the AWB #. You can track the order using the AWB # on their respective website
15. How do I initiate a return on Denisanddi.com?
Returns can be initiated online by logging into your denisanddi.com account, navigating to the “My Orders” section, selecting your order, and clicking on returns. To initiate returns now click on the here.
17. Do you exchange or replace items?
We do not have product to product replacement at Denisanddi.com. However, if you have any problems with your order, especially in terms of fit, size, or color, or if you come across any defects, we’ll be happy to refund it. All you need to do is return the product back to us within 30 days of delivery. You would be refunded once the returned item(s) reaches us. For Credit Card/Net Banking, refunds will be done through the payment gateway. The refunds will be initiated within 48 hours of items getting received at the warehouse. It typically takes 3 to 5 days for refunds to reflect into your account which is entirely dependent on your bank. While initiating the returns, you would be requested to share your account number and IFSC code of the bank to which you would want the refund amount to be transferred.
19. What is the pickup process?
Once you have initiated the process for a pickup, we request our logistic partners to arrange a pick-up from your doorstep. They would in turn get in touch with you and get the item picked up. Please keep the items properly packed in a packet and mention the order number/invoice number on top of the packet.
21. When are Refunds provided?
Once you have initiated the process for a pickup, we request our logistic partners to arrange a pick-up from your doorstep. They would in turn get in touch with you and get the item picked up. Please keep the items properly packed in a packet and mention the order number/invoice number on top of the packet.
23. How do I pay for a denisanddi.com purchase?
The payment options we support are: Credit Card Debit Card Net Banking We process online payments through reputed payment gateways like Billdesk & Payzippy, which provides secure, encrypted connections for all credit card, debit card, and Net Banking transactions.
25. Can I make a credit/debit card or internet banking payment on denisanddi.com through my mobile?
Yes. You can make payment through the mobile site denisanddi.com. The mobile site uses trusted payment gateways that keep your card information secured and protected.
27. PAYMENT OPTION FOR denis&di
The payment options we support are: Credit Card Debit Card Net Banking PayU
2. How can I find out if Denisanddi.com delivers to my PIN Code?
When you are on the product view page, you can type in your pin code to check the delivery estimate time and if the pin code is not serviceable, it would let you know.
4. Do you take orders over the phone?
No. We do not take orders on the phone. The customer would have to place the order by themselves. One could email customer care support for any difficulties faced during placing the order.
6. I have already placed my order. Can I add more items to the same order?
No. Once the order is placed, you wouldn’t be able to add more items to it. You can place another order for the items missed out though.
8. Order cannot ship to my area, why?
There are a few pin codes that are not yet serviceable by our courier partners. However, we are putting our efforts into adding more pin codes and hence would request you to check back after a few days.
10. What are the shipping charges?
Denisanddi.com offers free shipping within India on all products purchased on its website.
12. How are orders placed on denisanddi.com delivered to me?
Once the order is placed, denisanddi.com ships out the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and SMS informing you of the details of the courier partner and AWB number using which you can track your shipment. Furthermore, we would also share the estimated delivery dates via SMS and email.
14. Can I place a bulk order for an item(s)?
No, Bulk orders cannot be placed through denisanddi.com as the website only caters to high-end customers.
16. When and how can I cancel an order?
Once you have placed an order, the details of your order populate in your ‘My Account. You can cancel the order within 1 hour from the time it was placed. Once the 1 hour has lapsed, unfortunately, you would not be able to cancel the order. However, if you have paid using credit card/net banking, you may choose not to accept the order and we will refund the amount to you, once the shipment comes back to us.
18. I need to return an item, how do I arrange for a pick-up?
You could initiate a pick-up for your order/item by going into My Account > Returns / Refunds. You can initiate a pick-up within 30 days of the order being delivered.
20. When are returns not possible?
When the below-mentioned points are not fulfilled, returns are not possible. • Return needs to be initiated within 30 days from the date of delivery. • Item(s) of the order should not be used. • The tags of the items should be intact and not removed.
22. What are the modes of refund available after cancellation?
Denisanddi.com provides refunds in 2 different forms: Credit Card/Net Banking: For orders placed with Credit Card or Net Banking, refunds will be done through the payment gateway. The refunds will be initiated within 48 hours of items being received at the warehouse. It typically takes 3 to 5 days for refunds to reflect into your account which is entirely dependent on your bank.
24. Are there any hidden charges when I make a purchase on denisanddi.com?
There are no hidden charges. The prices shown against each product are the final price and you wouldn’t be asked to pay any more than that.
26. Are there any hidden charges when I make a purchase on denisanddi.com?
There are no hidden charges. The prices shown against each product are the final price and you wouldn’t be asked to pay any more than that.
28. Is it safe to use my credit/debit card on denisanddi.com?
All credit card and debit card payments on denisanddi.com are processed through secure and trusted payment gateways. denisanddi.com does not store or capture any credit card or net banking-related information. 3D Secure password service is used by Banks for online transactions, providing an additional layer of security through identity verification.
Newsletter & Get Updates
Sign up for our newsletter to get up-to-date from us
